If you’re not quite sure which size is right for you, refer to our journal post about Playsilk Sizes & Weights!

Or, reach out to our customer care team & they can make recommendations for you 💛

We completely get it, we change our minds too! Our goal is to fulfill your order as fast as possible, so once an order is placed we cannot guarantee that we will be able to cancel it. If you need to cancel your order please reach out within an hour of placing the order and we will do our best to assist you.
Questions about an existing order? Reach out to ourCustomer Care Team.

We are unable to offer refunds or replacements for packages delivered to the address reflected in the shipping confirmation email.
Customers are responsible for ensuring their shipping address is correct at checkout. Autofill features may be helpful and increasingly common, but we encourage you to double check your shipping address is correct before placing your order. We are not responsible for addresses that were autofilled by ShopPay, browsers, and mobile payment services like Apple Pay or PayPal.
If you realize the address on your order is incorrect, please contact ourCustomer Care Teamimmediately. We’re able to update addresses for orders that have not yet been shipped. However, once an order has been fulfilled we are no longer able to make any changes.
Please note that we are unable to contact the carrier on your behalf or provide additional delivery instructions. Additionally, we’re not responsible for any issues with mail forwarding that may cause your package to be returned to sender.
If an order is returned to us due to an incorrect or insufficient address, we’ll refund the items returned to us. You’ll then have the option to place a new order. Please be aware that shipping costs are non-refundable.

We recommend hand washing with mild dish soap or shampoo, then hang to dry and iron on medium heat if you want to restore the shine. Little ones enjoy the tactile experience of wet silk. Washing and hang drying their Playsilks is a nice chore to include them in.

All of our toys including the materials and dyes they are made of, have passed safety testing for children. Playsilks and most of our toys are safe for children of all ages - see each product listing for specific age recommendations on each toy.

Our solid and enchanted Playsilks are 5 momme, which is light and airy. Our illustrated playsilks, dress-ups, toys, and baby blankets are 8 momme which is heavier weight silk, but still comfortable and breathable for little ones.

Our silk is Habotai, an ancient product from China. We support the process of silk making because silk is biodegradable and, unlike most other fabrics, its production is actually healthy for the environment! Silk caterpillars eat mulberry leaves so farms have to grow lots of trees to produce silk, and the caterpillars are fed by hand on family farms. Pesticides or chemicals cannot be used while making silk, because the caterpillars are very sensitive, which means that the finished product is 100% natural. Silk caterpillars eat mulberry leaves so farms have to grow lots of trees to produce silk, and the caterpillars are fed by hand on family farms. Silk making is an ancient tradition that is indigenous to China, and is still an important and celebrated process in Chinese culture today. We have had the pleasure of visiting the facilities where our silks are made, and meeting the skilled people who hand dye and hem our products in the village of Souzhou. Over the past twenty-five years we have cultivated positive working relationships with silk manufacturers in China, and we continue to feel positively about working with them and are confident that the individuals producing our products are being paid a fair and competitive wage.

You can find our most popular items on Amazon! Make sure you are shopping through the official Sarah's Silks shop on Amazon.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

For more detailed shipping information, visit our Shipping page.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Check out our International Shipping page for more information.

Click here for our full return policy & returns portal. Our customer care team is happy to assist you with any issues or questions relating to your order.